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Help Centre

Help with your situation

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Help with Ophelos, debt & account details
Help with your situation

Your health and personal situation

Affordability

Getting help from grants and schemes

Why engaging with us helps?

Your data & credit reporting

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Ophelos
Contact us
Address:
9 Appold St
‍London,
EC2A 2AP
‍United Kingdom
OPHELOS LIMITED IS AUTHORISED AND REGULATED BY THE FINANCIAL CONDUCT AUTHORITY (REF. 935242), REGISTERED AND INCORPORATED IN ENGLAND AND WALES (COMPANY NO. 12185588). OUR REGISTERED OFFICE IS: 9 APPOLD STREET, LONDON, EC2A 2AP, UNITED KINGDOM
© 2023 Ophelos Limited. All rights reserved
Does Ophelos charge fees or interest?
Does this debt affect my credit score?
How can I increase my income?
How can I stop you from contacting me?
How can a debt adviser help me?
How do I find my reference code to log in?
How do I make a complaint?
How do I manage my Ophelos payment(s) now that I've set something up?
How do I set up a plan or payment?
How do settlement offers work?
How does Ophelos communicate with customers?
How does Ophelos work?
How does a payment plan work?
I am not responsible for some or all of this debt, what can I do?
I am on a prepayment meter, why am I in debt?
I can't afford to pay right now, what can I do?
I can’t afford the suggested plans but I want to make a payment
I have an existing arrangement with someone else
I have an ongoing issue with my energy supplier which still needs resolving, what can I do?
I have made a payment, why are you still contacting me?
I'm struggling with mental health, what can I do?
Is Ophelos regulated?
Should I dispute my energy bill if it's too high?
The amount of debt I owe looks incorrect
The balance is wrong, what shall I do?
What happens if I don’t pay my energy bills?
What happens if I don’t pay?
What if I don't recognise this debt?
What is a debt purchaser?
What is the best way to clear my debt through Ophelos?
What makes Ophelos different?
Where can I find help applying for grants, schemes, or benefits?
Where can I find help if I can’t afford my energy bills?
Where can I find resources to help with the cost of living?
Where can I find the supply address for the account?
Which debt advice service should I use?
Who are we?
Why are you contacting me?
Why should I engage with Ophelos?
Why should I tell you if my health or situation is affecting my finances?
Will paying Ophelos improve my credit score?
Your options explained