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Please check if you are regularly submitting meter readings to your supplier yourself. If you haven't submitted a meter reading in a while it is possible your supplier has used estimated meter readings to calculate your bill. This could be why the debt seems wrong.
If your bills are based on estimated meter readings:
We advise you to submit recent meter readings to your supplier as soon as you can. You can do this through your energy account, or send pictures of your meter(s) to us by emailing support@ophelos.com. We'll pass these on to your supplier so they can update your bill.
If your bills are based on the meter readings you have submitted:
It is unlikely your bill is wrong. It is worth checking the supply period of the debt in case the amount you owe is for unpaid energy used over several months.
Unfortunately in this case we are unable to help, but if there is a different issue with your debt we can place your account on hold so you can contact your supplier to sort it out.
You will need to contact your current supplier to help you resolve this. If we aren't working with your current supplier we won't be able to help, but can give you space to resolve your issue with them directly.
If you are worried about your energy bills you can find lots of helpful resources here.
