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Help Centre

How do I make a complaint?

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We're sorry you feel the need to raise a complaint. However, we always aim to provide the highest quality service. So if we’ve got something wrong or we could have done better, we want to put things right. So that we can look into this for you, just complete our complaints form or contact us via email.

Or you can live chat.

Our procedures:

For further information, please refer to the Financial Ombudsman website and the Financial Ombudsman Services - Leaflet for Consumers.

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Address:
9 Appold St
‍
London,
EC2A 2AP
‍
United Kingdom
OPHELOS LIMITED IS AUTHORISED AND REGULATED BY THE FINANCIAL CONDUCT AUTHORITY (REF. 935242), REGISTERED AND INCORPORATED IN ENGLAND AND WALES (COMPANY NO. 12185588). OUR REGISTERED OFFICE IS: 9 APPOLD STREET, LONDON, EC2A 2AP, UNITED KINGDOM
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