If you have made a payment or set up an arrangement directly with your supplier (rather than through Ophelos) it can take a few days for this information to get through to us and update in your Ophelos account.

If your balance still hasn’t updated or we are still contacting you after 5 working days, please contact the Ophelos team so we can make sure your payment or plan has been processed correctly.

👉 Here's what to do:

1. Email us at support@ophelos.com with the subject line: Energy payments
2. Provide details on the issue you are having.

🤔 Good to know:

If you have set up an ongoing payment plan with your energy supplier you do not need to make any further payments through Ophelos. Your debt repayments and any payments towards your monthly energy bill should be made in one payment either to your energy supplier directly or through Ophelos.

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😰Concerned about your ongoing energy usage?

We have compiled a list of resources for energy customers who are struggling with their bills.

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