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If we are contacting you about a debt and you are on a prepayment meter it is likely the debt is from before you switched to paying through your meter.
You can contact your energy supplier directly to get this debt added to your meter and make repayments when you top up.
If youβre still unsure why there is a debt our team can provide further details and advise what you can do if you think there has been a mistake.
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We have compiled a list of resources for energy customers who are struggling with their bills.
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