Help Centre

I am on a prepayment meter, why am I in debt?

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Energy debt

If we are contacting you about a debt and you are on a prepayment meter it is likely the debt is from before you switched to paying through your meter.

You can contact your energy supplier directly to get this debt added to your meter and make repayments when you top up.

πŸ‘‰ Here’s what to do:

  1. Send an email to support@ophelos.com with the subject line: Prepayment meter debt
  2. Tell us you intend to add your debt to your prepayment meter. We can give you space so you have time to do this. (If you need help finding the right contact details just let us know).
  3. Call or email your energy supplier to tell them you would like to add your debt to your meter so you can repay it.

If you’re still unsure why there is a debt our team can provide further details and advise what you can do if you think there has been a mistake.

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😰 Concerned about your ongoing energy usage?

We have compiled a list of resources for energy customers who are struggling with their bills.

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