Help Centre

Why should I tell you if my health or situation is affecting my finances?

Health and finances can hugely impact one another. Sharing such personal details with us may seem unnecessary, but if your mental or physical health is affecting you financially it could be useful for you to let us know since there are things we can do to help. 

  • We can change the way we communicate with you - if you’re in a difficult situation, receiving reminders about your debt could make things worse. If you let us know what is affecting you we can alter our communications to suit you, whether that means arranging a phone call, only contacting you via email or something else.
  • We can give you some breathing space - if you’re really struggling we can leave you alone for a while to give you some time and space to recover.
  • We can let you know where to find advice - if you are in need of further advice and support, we can point you in the direction of other organisations who can help, completely free of charge.

⚠️ The information you share with us is strictly confidential and will not be shared with anyone, including your lender, unless we have your explicit permission.

It is completely up to you whether you tell us about a health condition or difficult situation. You may not feel that it would be beneficial to do so. However, even if you are unsure whether we can help, letting us know will allow us to adapt our support to help you as best we can.


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