If you don’t pay your lender and do not engage with them in any way (including through Ophelos) they may take further action against you.
If you're in financial difficulty your first step should be to let us know by emailing support@ophelos.com. If you keep us up to date about your circumstances we'll be able to:
The action they take will vary depending on the type of company. Generally, they will contact you after you miss a payment to ask you to pay or check if something is wrong.
Any subsequent action is likely to increase in severity the longer time goes on. This could eventually result in any of the following outcomes:
Stepchange explain the various steps of the debt collection process here.
You can also find information on what your creditor can and can’t do here.
It is important to get in touch with your lender (or Ophelos) as soon as possible if you are struggling to pay. You should also get in touch if you have decided to seek further help. This is so they are aware of your situation and will know why you haven’t paid or been able to engage.
When you get in touch, your lender may do the following:
Your lender should also deal with someone who is working on your behalf if you would find it difficult to contact them yourself. They will need your explicit permission in order to do so.