I need help with:

Ophelos, debt & account details

My personal situation

Help with Ophelos, debt & account details:

Payments & your options

Disputes & complaints

Account & Existing plans

Why engaging with us helps?

Your data & credit reporting

Help with your situation:

Your health and personal situation

Getting help from grants and schemes

Why engaging with us helps?

Your data & credit reporting

Our latest blog posts

1

min read

Take the 5-minute benefits check

Check which benefits and grants you are eligible for with this calculator.

4

min read

What happens if you dispute your energy bill?

Learn what happens if you dispute, when you should (or shouldn't), and where to find help if you're struggling.

Our hours

Mon - Fri *

09:00am - 5:00pm

*excluding bank holidays

support@ophelos.com

Message our support team

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Address:

9 Appold St
‍London,
EC2A 2AP
‍United Kingdom

OPHELOS LIMITED IS AUTHORISED AND REGULATED BY THE FINANCIAL CONDUCT AUTHORITY (REF. 935242), REGISTERED AND INCORPORATED IN ENGLAND AND WALES (COMPANY NO. 12185588). OUR REGISTERED OFFICE IS: 9TH FLOOR, 107 CHEAPSIDE, LONDON, EC2V 6DN, UNITED KINGDOM

© 2023 Ophelos Limited. All rights reserved

Increasing your income

Where can I find information on grants and schemes?

Where can I find help if I can’t afford my energy bills?

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I can't afford payments right now, what can I do?

What happens if I don’t pay my energy bills?

I need help with the cost of living and don’t know what to do

Logging in & finding my reference code

How do I make changes to my plan or payment?

How do I view my current plan, balance, or scheduled payment?

Why should I engage with Ophelos?

Why should I tell you if my health or situation is affecting my finances?

What makes Ophelos different?

Your options explained

How do I set up a plan or payment?

How do I make changes to my plan or payment?

Will paying Ophelos improve my credit score?

Does this debt affect my credit score?

I'm struggling with mental health, what can I do?

Why should I tell you if my health or situation is affecting my finances?

The balance is wrong, what shall I do?

I have an ongoing issue with my energy supplier which still needs resolving, what can I do?

Submit a dispute

Why are you contacting me?

Is Ophelos regulated?