It’s really easy to get us to stop contacting you. All you need to do is let us know what's going on and we can give you some space.

We aren’t here to pester. If you can’t pay right now, just let us know why and when you might be able to.

We never expect you to pay anything you can't afford, but it’s really important that you contact us even if you can’t pay. This will prevent further action being taken against you, and allow us to point you in the direction of support.

Here are some other FAQs which may help you decide what to do

Tell us if something is wrong with the account or balance

I can’t afford to pay right now, what can I do?

I can’t afford the suggested plans but I want to make a payment

I need help with the cost of living

How does a payment plan work?

‍

‍