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Help Centre

I can’t afford the suggested plans but I want to make a payment

There is no pressure to set up a plan you don’t feel you can manage, so please don’t do so if you can’t find something to suit you.

You have the option to set up your own payment amount by following these simple steps:

🏠 Login to your Ophelos account using your 6 digit reference code

🍕 Select the payment plan option

👎 Select 'I can't afford these options', if it doesn't seem manageable

🧮 The next page will take you to complete a budget assessment where you will be able to tell us what you feel you can afford to pay

✅ Once submitted, you will be able to set up your plan right away!

Good to know: If you’re submitting an amount you are happy with then we’re happy too, however...

...if it looks like you may struggle to afford these payments we would strongly encourage you to take another look at your budget, or consider other options.

We ask you to complete a budget assessment so we can:

  • Check that you’re setting up a plan which is affordable and sustainable
  • Make you aware of your options if your budget indicates that you may find it difficult to keep up the payments you have suggested

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OPHELOS LIMITED IS AUTHORISED AND REGULATED BY THE FINANCIAL CONDUCT AUTHORITY (REF. 935242), REGISTERED AND INCORPORATED IN ENGLAND AND WALES (COMPANY NO. 12185588). OUR REGISTERED OFFICE IS: 9 APPOLD STREET, LONDON, EC2A 2AP, UNITED KINGDOM
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