Help Centre

Cancelling a payment plan

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If you would like to cancel your plan, just let us know so we can discuss your situation and options. If your plan is no longer affordable, we can help you figure out what you can pay instead or advise you on how to get further help.

If you’d like to discuss cancelling your plan or want to let us know that your situation has changed, you can contact us:

We are available Monday to Friday, 9am to 5pm, excluding bank holidays.

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